Refund policy
At Spotminders, we build products that feel effortless from unboxing to everyday use. If something isn’t right, we’ll make it right—quickly and clearly.
100-Day Risk-Free Trial
You have 100 days from the day you receive your item to request a return. No stress, no guesswork.
Eligibility for Returns
To keep returns smooth and fair for everyone:
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Items must be in the same condition as received: unworn/unused, with all accessories, manuals, and original packaging.
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A receipt or proof of purchase is required.
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Items sent back without prior approval will not be accepted.
- Items sent back whilst still connected to an Apple Find My account
Note: For hygiene/safety, we cannot accept returns of hazardous materials or items explicitly marked final sale or gift cards.
How to Start a Return
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Email support@spotminders.com with your order number and (optional) a brief reason—this helps us improve.
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We’ll review and, if approved, provide the correct return address and step-by-step instructions.
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You’ll receive a RMA/return reference to include in the parcel so we can process it fast.
Return Shipping
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Customer responsibility: Return shipping is paid by the customer unless the return is due to our error (incorrect, defective, or damaged item).
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Prepaid label option (where available): We can issue a prepaid label and deduct the exact label cost from your refund once the item is received and approved.
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Our error: If your order arrives damaged, defective, or incorrect, we’ll cover return shipping. Please contact us within 14 days of delivery.
Customs & delays: Carrier or customs delays are outside our control and aren’t considered valid reasons for a return. We’ll always help track and resolve delays.
Damages & Issues
Inspect your order on arrival. If anything’s damaged, defective, or not what you ordered, email support@spotminders.com right away. We’ll arrange a quick replacement or refund after verification (photos may be requested to speed things up).
Exchanges
Want a different color or variant?
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The fastest route is to return for a refund and place a new order.
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If you prefer a traditional exchange, contact support@spotminders.com. Once approved and received, we’ll issue store credit so you can reorder the exact item you want.
Refunds – How & When
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Once your return is received and inspected, we’ll email you the approval or denial.
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Approved refunds are issued to your original payment method within 7–10 business days (your bank may require extra time to post).
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If it’s been 15 business days since approval and you don’t see the refund, please contact your bank/issuer first, then email us at support@spotminders.com.
Return Denial
We reserve the right to refuse returns that:
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Arrive without authorization and without confirmation that the product has been reset.
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Are outside the 100-day window, or
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Don’t meet the eligibility criteria above.
Returns sent to any address other than the one we provide will not be accepted.
Order Changes & Cancellations
We move fast—many orders ship within hours. If you need to change or cancel, email support@spotminders.com immediately. We’ll help if the order hasn’t left our warehouse. Please double-check your details before confirming your order.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. You can do this by submitting a return request through your order account page.
Once we receive your withdrawal request, we will send you a confirmation by email. Refunds will be issued within 14 days of receiving the returned goods, using the same payment method as your original purchase.
Return shipping costs are at your expense unless otherwise stated.
This right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized
- Sealed goods that are not suitable for return due to health or hygiene reasons, once opened
Questions? We’re Here.
Email: support@spotminders.com.
We aim to respond within one business day.